Frontline Leadership
Your best workers aren't your best leaders. Yet.
But with the right direction they will be.
You took your best operator and made them a supervisor. Now they're stuck.
They're unsure how to delegate, give feedback, or handle conflict.
It's not their fault. Nobody taught them how.
Practical tools your people use the next morning. No theory, no fluff.
Built for hands-on businesses.
10 sessions
A full curriculum, one skill at a time.
In-person or remote
Run it however your operation works best.
One person or the whole team
Enroll a single supervisor or a full cohort.
Led by people who've done the work.
Facilitated by
Tim Schaefer
Certified Family Business Advisor & Business Coach
Joel Flaten
Business Coach with 33+ years' management experience
Everyone has people problems.
Anywhere good workers get promoted into management, Frontline Leadership fits.
Farms
Equipment dealers
Fabrication shops
Dairies
Contractors
Common questions.
Who should attend?
The people who run your crews. Newly-promoted supervisors, crew leads, and anyone you've moved from doing the work to leading it. It's built for hands-on operators stepping into management, not for office managers or seasoned executives.
Do we run it remote or in person?
Either, whatever fits your operation. Remote keeps people on-site between sessions during a busy stretch. In person works well when you're running a full cohort and want the crew in one room. We'll help you pick.
One person or the whole crew?
Both work. Enroll a single supervisor who needs footing fast, or run a cohort so your whole team shares one playbook and one language. A cohort tends to stick harder, because everyone is held to the same standard.
How much time does it take away from the job?
Ten sessions, one skill at a time, spaced so people can put each one to work before the next. Sessions are built to fit around real work, not pull your leaders off the floor for days at a stretch. We set the cadence with you.
What actually changes after the program?
Your leaders delegate instead of doing it all themselves, set expectations people can be held to, give feedback without it blowing up, and handle conflict before it festers. You spend less time refereeing and more time running the business.
Who leads the sessions?
Encore's business coaches: Tim Schaefer, a Certified Family Business Advisor, and Joel Flaten, who brings 33+ years of management experience. People who've run teams in hands-on businesses, not classroom trainers.
Turn your best worker into your best leader.
Enroll a leader to get one supervisor started, or book a call to bring Frontline Leadership to your whole team.